Terms & Conditions

Welcome to Lift SA. These Terms and Conditions govern your use of the Lift SA platform and services. By registering, accessing, or using Lift SA, you agree to be bound by these terms.

Lift SA is a trip-matching platform that connects drivers with passengers travelling in the same direction. We do not provide transport services ourselves — we facilitate introductions between independent users.

• "Platform" refers to the Lift SA website and any related services.
• "User", "you", "your" refers to any person who registers for or uses the Platform.
• "Driver" refers to a user who offers vehicle space on a route.
• "Passenger" refers to a user seeking a ride.
• "Trip" refers to a journey arranged between a Driver and Passenger via the Platform.
• "Premium" refers to the optional paid subscription for Drivers.
• "we", "us", "our" refers to Lift SA.

You must be at least 18 years old to use Lift SA. By registering, you represent that you are of legal age and have the right, authority, and capacity to enter into these terms.

Drivers must hold a valid South African driver's licence and ensure their vehicle is properly licensed, insured, and roadworthy.

To use Lift SA, you must create an account and complete your profile. This includes:

• Providing accurate personal information.
• Uploading a clear profile photo (required for all users).
• Drivers must upload a valid driver's licence and complete vehicle details.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Lift SA uses a matching algorithm to suggest potential trips based on route, schedule, and preferences. When a match is found, users can communicate via the in-app chat to agree on trip details, including cost-sharing arrangements.

Important: Lift SA does not process or guarantee trip payments. Any payment for a trip is arranged directly between the Driver and Passenger (e.g., cash, e-wallet, or other agreed method). We do not take a commission from trip payments.

All users must:

• Provide truthful and accurate information.
• Treat other users with respect and courtesy.
• Not use the Platform for any illegal, fraudulent, or harmful purpose.
• Not harass, discriminate against, or endanger other users.

Drivers must:

• Ensure their vehicle is roadworthy, insured, and licensed.
• Hold a valid driver's licence.
• Drive safely and obey all traffic laws.
• Honour confirmed trip arrangements or communicate promptly if unable to do so.

Passengers must:

• Be ready at the agreed pickup location and time.
• Treat the Driver's vehicle with respect.
• Pay any agreed cost-sharing amount promptly.

Lift SA is a platform for introducing commuters. We do not vet users beyond basic profile requirements (photo, licence for drivers). Users are solely responsible for their own safety and must exercise due diligence when sharing transport.

Lift SA is not liable for:

• Any accident, injury, loss, or damage arising from a Trip.
• The actions, conduct, or negligence of any Driver or Passenger.
• Any dispute over payment, route, timing, or trip conditions.

By using the Platform, you acknowledge that Drivers are not employees, contractors, or agents of Lift SA. All Trips are arranged at your own risk.

Drivers may optionally subscribe to Lift SA Premium to unlock additional features (e.g., more active routes, more matched passengers).

• Premium is billed monthly at the current rate (R49/month at the time of writing).
• Payment is processed via our third-party payment provider (Payfast).
• Subscription fees are non-refundable except where required by law or as set out below.

Premium Subscription Cancellation

• You may cancel your Premium subscription at any time via your account settings.
• Cancellation stops future billing. You will continue to have Premium access until the end of your current paid billing period.
• After the paid period ends, your account will revert to the free plan.
• On cancellation, you may select up to 2 routes and up to 2 matched passengers to retain under the free plan. Any excess routes or passengers will be deactivated.

Refunds

• No refunds for partial months. We do not provide refunds for unused days in a billing cycle.
• If you were charged in error (e.g., a duplicate charge or billing malfunction), contact us within 14 days and we will investigate. If a billing error is confirmed, we will refund the incorrect amount.
• If you believe you are entitled to a refund for reasons not covered above, you may submit a request via our contact form. Refunds are granted at our sole discretion.
• Chargebacks initiated without first contacting us to resolve an issue may result in account suspension.

Trip Cancellations (Driver/Passenger)

• Lift SA does not process trip payments and therefore cannot issue refunds for individual trips.
• If a Driver or Passenger cancels a confirmed trip, any cost-sharing refund is a matter between the Driver and Passenger. Lift SA is not responsible for mediating or enforcing such refunds.

All content on the Platform (logos, text, software, design) is owned by or licensed to Lift SA. You may not copy, reproduce, or distribute our content without permission.

You retain ownership of content you upload (e.g., profile photos, licence images). By uploading content, you grant us a licence to use it solely for the purpose of operating and improving the Platform.

We may suspend or terminate your account if you:

• Violate these Terms.
• Provide false information.
• Engage in unsafe, abusive, or fraudulent behaviour.
• Fail to comply with reasonable requests from our team.

You may delete your account at any time by contacting us.

Your personal information is handled in accordance with our Privacy Policy. By using Lift SA, you consent to the collection and use of your data as described therein.

We may update these Terms from time to time. We will notify users of material changes via email or through the Platform. Continued use after changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

If you have questions about these Terms, please contact us via the form on our FAQs & Contact page.